Privacy Policy

DATA PROTECTION NOTICE

This Data Protection Notice (“Notice”) sets out the basis which Lucy Walker Jewellery Pte. Ltd. (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”) of Singapore. This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.

 
 
 
 
 

1. Personal Data

1.1     As used in this Notice:

“customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and

“personal data” means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.  

1.2    Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include name, residential address, email address, telephone number and IP address.

1.3    Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so permits).

 
 
 

2. Collection, Use and Disclosure of Personal Data

2.1 We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).

2.2 We may collect and use your personal data for any or all of the following purposes (Purposes):

  • (a) to assess and process your request for our products and services;
  • (b) to administer and give effect to your commercial transaction
  • (c) to facilitate your participation in, and our administration of, any events including contests, promotions or campaigns;
  • (d) to administer and communicate with you in relation to our products, services, promotions and/or events;
  • (e) to process any payments related to products and services requested by you;
  • (f) for internal investigations, compliance, audit or security purposes including without limitation for crime detection, prevention and prosecution;
  • (g) to conduct research for internal marketing analysis and analysis of customer patterns and choices;
  • (h) to better manage our business and your relationship with us;
  • (i) to respond to your enquiries and to resolve any issues and disputes which may arise in connection with any dealings with us;
  • (j) to comply with our legal and regulatory obligations in the conduct of its business including to meet any disclosure requirements of any law binding upon us;
  • (k) to contact you and/or provide you with information regarding products, services, upcoming events, promotions, advertising, marketing and commercial materials which may be of interest to you;
  • (l) to ensure that the content from our website is presented in the most effective manner for you and for your computer and/or device;
  • (m) for our internal records management; or
  • (n) for any other purpose that is required or permitted by any laws, regulations, guidelines including the requirements of any governmental or regulatory authorities.

Where you have indicated your consent to receiving marketing or promotional updates from LWJ, you may opt-out from receiving such marketing or promotional material at any time. You may select the “unsubscribe” option provided in our email blasts or you may contact us at the contact details provided in Section (6) below.

2.3 We may disclose your personal data:

  • (a) where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods and services requested by you; or
  • (b) to third party service providers, agents and other organisations we have engaged to perform any of the functions with reference to the above mentioned purposes.

2.4 The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under a contract with you).

 

3. Withdrawing Your Consent

3.1 The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.

3.2 Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.

3.3 Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 3.1 above.

3.4 Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

 

4. Access To and Correction of Personal Data

4.1 If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.

4.2 Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.

4.3 We will respond to your request as soon as reasonably possible. In general, our response will be within ten (10) business days. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

5. Protection of Personal Data

5.1 To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as minimised collection of personal data, authentication and access controls (such as good password practices, need-to-basis for data disclosure, etc.), encryption of data, up-to-date antivirus protection, and regular patching of operating system and other software.

5.2 You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

6. Accuracy of Personal Data

We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.

7. Retention of Personal Data

7.1 We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.

7.2 We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

8. Websites

8.1     Links to other sites 

Content in any website run by us (“LWJ Websites”) may include links to third party websites. We are not responsible for the content on such linked third party websites and users should observe the separate privacy policies applicable to the respective third parties website.

8.2     Cookies

We may collect information about your visits to the LWJ Websites without you actively submitting such information. Unidentifiable information may be collected using various technologies, such as cookies, and web beacons. Cookies are small text files that are transferred to your computer’s hard disk by a website. Web beacons (also referred to as GIF files, pixels or Internet tags) help us recognise a unique cookie on your browser. Your internet browser automatically transmits to us some of this unidentifiable information, such as the URL of the LWJ Website you just visited and the browser version your computer is operating.

Passive information collection technologies can make your use of the LWJ Websites easier by allowing us to provide better service, customise the LWJ Websites based on consumer preferences, compile statistics, analyse trends, and otherwise administer and improve the LWJ Websites. Certain features of the LWJ Websites may not work without use of passive information collection technologies. Information collected by these technologies cannot be used to identify you without additional identifiable information and we will not collect additional identifiable information with information collected through the use of such tracking technologies.

 
 

9. Data Protection Officer

You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:

Contact No:           +60 122114102
Email Address  :     online @ lucywalkerjewellery.com

 

10. Effect of Notice and Changes to Notice

10.1 This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.

10.2 We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.

Effective date: 23/07/2024

Last updated: 23/07/2024

© Lucy Walker Jewellery 2024